Return and Refund Policy
Return & Refund Policy
Commitment to Satisfaction
At KeepCloth, we are dedicated to ensuring a comfortable and calm shopping experience. If you're not satisfied with your purchase, simply contact us within 30 days of receipt for a return or exchange. Please note that requests beyond 30 days will not be honored. For initial contact, email us at support@keepcloth.com.
Return & Exchange Conditions
- Unauthorized returns will not be accepted.
- Returns must be made within 30 days of receipt.
- Items must be returned in original packaging, including all components.
- Items must be in the same unworn or unused condition as received.
- Non-returnable items include sale items, gift cards, and customized products.
- Damage or loss caused by the customer is non-refundable.
- Swimwear, underwear and other intimate apparel cannot be returned or exchanged.
General Return Process
- Initiate a Return: Email us at support@keepcloth.com with photos/videos of the item and your order number.
- Ship the Item Back: If eligible for return, we will provide a return label and coordinate pickup with UPS or FedEx.()
- Refund or Exchange: Upon receipt and inspection (5-7 working days), we will process a replacement for an exchange or issue a refund.
Return Charges
- If the return is due to our error (e.g., incorrect product, quality issues, wrong address sent), we offer a full refund.
- If the return is due to the buyer (e.g. change of mind, wrong product/size ordered, incorrect or incomplete address), it is the buyer's responsibility to ship the product back to the return address provided by us and to cover the shipping costs (usually $7-$10 depending on the size of the product).
- No restocking fee will be charged.
Refunds
- We'll notify you of the approval or rejection of your refund after inspection.
- Approved refunds are processed within 5-7 working days to the original payment method.
- If you don't receive the refund within this period, please check your bank account, and then contact your bank or credit card company. If you still haven't received your refund, contact us at support@keepcloth.com.
- Please note: original shipping costs are non-refundable.
Order Cancellations
- Orders can be canceled before shipping for a full refund.
- Once shipped, orders cannot be canceled.
Exchanges
- At this time we do not accept exchanges, customers need to operate a return before purchasing again.
Product Damage
- We will replace parts damaged during shipping or found defective during installation free of charge.
- Damage or loss caused by the customer is non-refundable.
We're committed to a worry-free shopping experience and welcome any inquiries at support@keepcloth.com
If you have any questions or concerns, please contact us for help!
Email:support@keepcloth.com
Phone: +1(318) 200-9712
Advertising and Marketing: Operated by ECOMSHARK LLC.
Address:1309 Coffeen Avenue STE 1200 Sheridan WY 82801, USA